SHIPPING AND RETURNS

Dispatch Times

• Sterling Silver items are dispatched 3-5 working days after purchase.
• Gold vermeil are dispatched 5-10 working days after purchase.
• Please read each individual product listing carefully as dispatch times may vary..

Shipping

• Royal Mail 2nd class (signed for, 2-5 days delivery after order is dispatched) - FREE

• Royal Mail 1st class (signed for, 1-3 days delivery after order is dispatched) - £2.20

• R.M Special Next Day delivery (guaranteed to arrive the following day after order is dispatched) - £5.00.

IMPORTANT NOTE: Dispatch times still have to be accounted for even if postage is upgraded.

 

 

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You then have 14 days to ensure it is returned back. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in all of its original packaging. You’ll also need the email receipt or proof of purchase. We do not accept any returns on earrings due to hygiene reasons - see below for further non returnable items.

Please read the REFUND POLICY information in the footer of this website on how to start processing a return.

Exceptions / non-returnable items 
We do not accept returns on earrings due to hygiene reasons (unless there is a fault). We also do not accept returns on customised / personalised ‘made to order’ pieces.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.